West Marin Senior Services Privacy Policy

West Marin Senior Services respects the privacy of everyone we serve, including older adults, caregivers, donors, volunteers, staff, and community partners. Protecting personal information is an important responsibility, and we are committed to handling it with care, discretion, and integrity.

This policy explains how we collect, use, protect, and share personal information in the course of our work.

Information We Collect

We collect only the information that is reasonably necessary to provide services, communicate with our community, process donations, and meet legal or operational requirements. This may include names, mailing addresses, email addresses, phone numbers, donation or payment information, program registrations, volunteer applications, and communications that individuals choose to share with us.

Information is collected only when it is voluntarily provided through our website, programs, events, forms, or direct communication.

How We Use Information

Personal information is used solely to deliver programs and services, communicate about organizational activities, process donations and acknowledgments, and maintain accurate records as required by law or good nonprofit governance. West Marin Senior Services does not sell or rent personal information.

We retain personal information only for as long as reasonably necessary to fulfill its purpose and comply with legal and operational requirements.

Employee Access and Training

We train staff and authorized volunteers on the importance of privacy and confidentiality. Access to personal information is limited to individuals who need it to perform their job responsibilities, and all access is handled with care.

Security Measures

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure, while allowing us to serve our community effectively.

Sharing Information with Third Parties

We share personally identifiable information only when required by law or a valid legal order, when an individual has given explicit permission, or when it is necessary to process transactions or provide services.

Donation and payment information is processed through secure third-party payment providers. West Marin Senior Services does not store full credit card numbers.

When third-party service providers are used, we share only the information needed for them to perform their function and require them to handle that information in a manner consistent with this policy.

Business Partners

When working with trusted partners or service providers, we make reasonable efforts, including contractual protections when appropriate, to ensure personal information is handled responsibly and consistently with this policy.

Website Use

Our website may use basic cookies or analytics tools to help us understand how visitors use the site and to improve functionality. These tools do not collect information that personally identifies individual visitors.

California Privacy Rights

West Marin Senior Services does not sell or share personal information as defined by California law. California residents may have the right to request access to, correction of, or deletion of their personal information, subject to applicable laws and operational requirements. We make good-faith efforts to honor such requests when possible.

Questions or Concerns

Questions about this policy or about how personal information is handled may be directed to:

West Marin Senior Services
james@wmss.org
(415) 663-8148

Donations

All donations to West Marin Senior Services are non-refundable.

Effective Date: December 2025